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Welcome to Toys Specialty Store – where collectors find mint-condition treasures! Our shipping and returns policies are designed by collectors, for collectors, ensuring your collectibles arrive in pristine condition and your shopping experience is flawless.

Shipping Information

Order Processing

We take 1-2 business days to carefully prepare your collectible order with collector-grade packaging materials to ensure mint-condition arrival.

Shipping Methods & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes tracking and collector-grade protective packaging
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Includes basic tracking

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during peak seasons.

Our Collector-Focused Returns Policy

We understand that collectors demand perfection. If your item doesn’t meet our high standards, we’ll make it right.

Return Window

15 days from delivery date for most items. All returns must be in original, unopened packaging with all protective materials intact.

Non-Returnable Collector Items

To protect all collectors, these specialty items cannot be returned:

  • Loungefly – Hull Pops Exclusives! (due to their limited edition nature)
  • Pop! Soda figures (specialty packaging prevents resealing)
  • Any item with removed or damaged original packaging

Easy 3-Step Return Process

  1. Initiate Your Return

    Email our Collector Support Team at [email protected] within 15 days of delivery with:

    • Your order number
    • Photos of the item and packaging
    • Reason for return

    Return Request Template:

    Subject: Return Request for Order #[Order Number]

    Body:
    Dear Collector Support,
    I would like to request a return for my order #[Order Number].
    Item Name: [Product Name]
    Reason for Return: [Damaged/Misprinted/Other]
    I’ve attached photos showing the item and packaging condition.
    Please advise on next steps.
    Best regards,
    [Your Name]
    [Your Email Address]

  2. Receive Return Authorization

    Within 2 business days, we’ll email:

    • Return authorization number
    • Prepaid shipping label (if return is due to our error)
    • Instructions for properly packaging your collectible
  3. Ship & Track Your Return

    Package your item with care using the original packaging materials. Include the return authorization number inside the package.

    Ship to:
    Toys Specialty Store Returns
    3245 Chardonnay Drive
    Seattle, US 98161

    We recommend using a trackable shipping method. Returns typically take 7-10 business days to process after arrival.

Exchange Process

For exchanges (subject to availability):

  • Follow the standard return process
  • Specify your desired replacement item in your return request
  • We’ll ship the replacement once we receive your return

Note: Additional shipping charges may apply for international exchanges.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds process within 5 business days after return approval
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Damaged or Defective Items

For damaged/defective collectibles (rare with our mint-condition guarantee):

  • Contact us within 3 days of delivery with photos
  • We’ll typically send a replacement immediately (no return needed)
  • For high-value exclusives, we may require return of the damaged item

Collector’s Note

We package every item with collector-grade care. If you receive a damaged item, please accept our sincere apologies – we’ll make it right immediately. Our team consists of fellow collectors who understand the importance of pristine condition.

International Returns

For collectors outside the US:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • Refunds will be in USD and may take 7-10 additional days for currency conversion

Questions?

Our Collector Support team (fellow enthusiasts!) is happy to help:

Note: This policy applies only to purchases made directly through funtoysstore.com. For marketplace purchases, please contact the seller directly.