FAQ

We specialize in premium collectibles including:

• Funko Pop! Vinyls (Animation, Disney, Marvel, Star Wars, WWE, and more)
• Exclusive and hard-to-find Pops
• Loungefly accessories (mini backpacks, crossbody bags, purses)
• Bitty Pop! collectibles
• Pop! Soda figures
• Fandom merchandise from popular franchises

Our Seattle-based team curates each item with collectors in mind!

We serve passionate collectors worldwide who appreciate:

• Exclusive and limited-edition collectibles
• Premium packaging and careful shipping
• A curated selection of pop culture items
• Global shipping with collector-focused service

Whether you’re a seasoned collector or just starting your journey, we’ve got treasures for every level!

We guarantee 100% authentic products sourced directly from licensed distributors. All our items come with:

• Official Funko/Loungefly branding and packaging
• Legitimate serial numbers and holograms where applicable
• Our collector-grade quality inspection before shipping

Yes! We frequently offer pre-orders for upcoming releases. These items will be clearly marked with estimated arrival dates. For waitlisted items, you can join our notification list to be alerted when they’re back in stock.

Our premium packaging includes:

• Original product packaging (never removed)
• Bubble wrap armor around the entire item
• Reinforced shipping boxes
• “Fragile” collector markings on the exterior

You can create an account during checkout or by clicking “My Account” at the top of our site. Benefits include:

• Order tracking history
• Faster checkout
• Wishlist capabilities
• Exclusive collector notifications

We process orders quickly (within 1-2 business days) to get your collectibles to you faster. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

Common reasons include:

• Insufficient funds
• International transaction blocks (check with your bank)
• Billing address mismatch
• Security holds (some banks flag collector purchases)

For assistance, contact your payment provider or our support team.

We ship worldwide to most countries! Exclusions apply to some remote areas in Asia and other regions. Our most popular destinations include:

• North America (US, Canada, Mexico)
• Europe (UK, Germany, France, etc.)
• Asia (Japan, South Korea, Singapore – some restrictions)
• Australia and New Zealand

Pro Collector Tip: Combine multiple items to reach the $50 free shipping threshold while expanding your collection!

Our Seattle team carefully inspects and packages each collectible within 1-2 business days. You’ll receive a shipping confirmation email with tracking when your order is dispatched.

Absolutely! All orders include tracking. You’ll receive:

• Dispatch notification with tracking number
• Carrier tracking link to follow your collectible’s journey
• Delivery confirmation when your treasures arrive

While rare thanks to our premium packaging, if issues occur:

• Damaged items: Email photos to [email protected] within 48 hours of delivery
• Lost packages: Contact us after the expected delivery window passes

We’ll work with the carrier to resolve the issue promptly.

We offer a 15-day return policy from the delivery date for items in original condition. Please note:

• Collector items must be unopened and in original packaging
• Return shipping is the customer’s responsibility
• Refunds are processed to the original payment method

Contact us first at [email protected] for return authorization.

Exchanges are subject to availability. Contact us within 15 days of delivery to discuss options. For rare or exclusive items, we recommend ordering the desired item separately once available, then returning the original purchase if needed.

Collector mistakes happen! Email us immediately at [email protected] with photos of what you received versus what was ordered. We’ll arrange for the correct item to be shipped at no additional cost once the error is verified.

Your order may be subject to:

• Customs duties
• Import taxes
• Carrier processing fees

These fees are the responsibility of the recipient and vary by country. We complete all customs documentation accurately to help minimize delays.

Customs processing times vary widely by country. Delays might occur due to:

• Local customs inspections
• Holiday backlogs
• Additional documentation requests

While we can’t control customs processing, we’re happy to provide any supporting documentation needed.